Warranty and Returns


To complete your return or exchange process, please contact us first at info@vuqu.com.tr or +90 0533 688 33 50.

The purchased product must be sent back unused, undamaged in its original package with its label.The shipping cost of the products returned to VUQU is borne by the buyer and the shipping costs are not refundable.

After your product’s compliance with the return and exchange conditions is checked, the transaction status will be sent to you by email. Refunds will be made within 10 business days depending on your bank as of the date we receive your return. The refund will be made in the same way as the payment method you used when purchasing the product. If you do not receive your refund within the specified period, please contact your bank first and then us.

Returns and Exchange

If you order electronically through the website you are using, you are deemed to have accepted the pre-information form and the distance sales contract presented to you.

You can return the products that have not been damaged by the protective elements such as label, original box / packaging, tape, seal, package and have not lost their resalability feature, in the same way as you received them within fourteen (14) days from the delivery date without using them.

If the product you purchased is not damaged, the package is not damaged, with all its accessories, unused or resalable, you can exchange the products you purchased from www.vuqu.com.tr within 30 days from the order date. The return process starts when the returned product reaches us. After the product’s compliance with the return conditions is checked, Vuqu will make a refund to your credit card. The product price will be reflected on your credit card within 10 days depending on your bank. This process is entirely dependent on your bank and Vuqu has no right to intervene in your bank.